Managing Customer Blackouts: How OneAM and NextGen Help Suppliers Stay Ahead
By: The OneAM and NextGen Software Team
Published November 21, 2025 | Estimated read time: 3 min
When a customer informs you that you must delay sending them invoices due to a system outage, upgrade, or blackout period, the disruption to your business can be immediate. These delays can extend days' sales outstanding, delay revenue recognition, and complicate your cash forecast.
In many cases, blackout periods can delay invoice submittals and approvals by 30 days or more, especially when customers are implementing changes to their back-office processes and systems. If the customer is a large contributor to your overall sales, this can have a significant impact on your cash flow and forecast.
How Suppliers Can Reduce the Impact
Although blackout periods are outside of your control, there are steps you can take to minimize the impact on cash flow.
Execute accurate and timely invoices to all their other customers to keep cash flow stable.
Build up cash reserves to offset the gap created by the blackout period.
A Joint Solution: OneAM & NextGen
To help businesses stay resilient before, during, and after blackout periods, OneAM and NextGen have partnered to deliver a set of tools that accelerate invoice processing and stabilize cash flow.
OneAM: Strengthening Cash Flow with Early Pay
OneAM Early Pay provides suppliers the opportunity to access working capital by selling a portion of receivables to offset the cash impacts created from the blackout. Setup is fast and easy – onboarding takes about 15 minutes – and suppliers can begin funding without changes to their existing AR, billing, or collection workflows. With transparent pricing, no hidden fees, and full control over which invoices you would like to fund, you can maintain predictable liquidity even when a customer pauses invoice intake.
NextGen: Optimizing Ticketing and Invoicing
NextGen provides solutions to accelerate and optimize ticket and invoice submissions speeding up customer approvals and payments. By eliminating cumbersome manual workflows, you reduce overhead and increase cash flow, especially necessary before, during and after blackout periods.
Navigate Customer Blackouts with Confidence
Blackout periods will always happen, but the impact on your operations doesn’t have to. With NextGen’s operational efficiency and OneAM’s flexible cash flow solution, suppliers can navigate invoicing delays confidently and continue running their businesses without interruption.
Get Started Today
Learn more on our website and schedule a demo at info@oneam.us. You can also explore our partner solutions on NextGen’s website.